Refund and Returns Policy

Here’s the revised Refund and Return Policy for Karungali.com:

Refund and Return Policy

Last Updated: October 17, 2024

Thank you for shopping with Karungali.com! We aim to ensure your complete satisfaction with your purchase of Karungali Mala. If, for any reason, you are not satisfied, please review our Refund and Return Policy below.

1. Returns Policy

We accept returns under the following conditions:

  • Eligibility: Items can be returned within 7 days of receipt for a refund or exchange, provided they are in their original condition (unused, undamaged, and with all tags and packaging intact).
  • Non-Returnable Items: Due to the spiritual significance of the Karungali Mala, items that have been used, damaged, or altered cannot be returned. Kindly inspect the product upon delivery.

2. Process for Initiating a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at info@karungali.com with your order number, reason for return, and any relevant images (if applicable).
  2. Return Authorization: Once approved, we will provide a Return Authorization (RA) number along with detailed instructions for returning the product.
  3. Pack the Item: Ensure the item is securely packed in its original packaging with all accessories. Write the RA number on the package.
  4. Ship the Item: Send the package to the address below. Return shipping costs will be borne by the customer unless the return is due to an error on our part (e.g., wrong or defective item).

Return Address:
MY SHOPE
Ho no 542 A, Krishna Nagar
Chembrambakkam, Chennai 600123

3. Timeframes for Returns

  • Processing Time: Once we receive your returned item, allow 7-10 business days for us to process your return and issue a refund.
  • Refund Timeframe: Refunds will be processed to your original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to reflect in your account.

4. Fees or Costs Involved

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., defective or incorrect item).
  • Restocking Fees: We do not charge restocking fees for returned items.

5. Refunds

  • Refund Amount: The refund will include the cost of the item, excluding the original shipping charges (if applicable).
  • Method of Refund: Refunds will be issued to the same payment method used at checkout.

6. Exchanges

If you wish to exchange your Karungali Mala for a different size or variant (if available), follow the return process mentioned above. Once the returned item is approved, you can place a new order. For assistance with availability, contact us at info@karungali.com.

7. Customer Support

For any queries or further assistance regarding refunds and returns, feel free to contact us:

Email: info@karungali.com
Address: Ho no 542 A, Krishna Nagar, Chembrambakkam, Chennai 600123

We strive to respond to all inquiries within 24-48 hours.

8. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page, with the “Last Updated” date clearly displayed.

By purchasing from Karungali.com, you agree to this Refund and Return Policy.

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